General Data Protection Regulation (GDPR) for DL Fitness

WHAT INFORMATION DO WE COLLECT AND HOW?

At DL Fitness, we collect your personal information (“Your Information”) that you, or as the guardian for a minor aged between 13 and 18 years, voluntarily provide to us. This could be when you sign up for a membership, participate in a trial, register for an account, use our Services (both online and offline), place an order, or fill out a form on our website. As the ‘Controller’ of your data, DL Fitness is responsible for its management.

When you interact with our website or services, you may voluntarily share your personal information such as name, email address, postal address, phone number, or credit card details (“Personal Information”).

This Privacy Policy governs how we handle Personal Information collected through our website and may extend to offline collection, such as when you complete forms like ParQ, Image Release, and Member Induction. By using our website or submitting these forms, you agree to this Privacy Policy.

Data Location: Your Information may be transferred, stored, and processed in the UK or other countries where we have facilities. By providing Your Information, you consent to such transfer, storage, and processing outside your country for IT hosting and maintenance purposes.

CHILDREN UNDER 13: If you’re under 13, please contact us through a parent or guardian. Our website is intended for adults. We don’t knowingly collect information from children under 13. If you are between 13 and 18 years old, a guardian must provide your personal information.

USE OF COOKIES Yes, we use cookies – small files transferred to your computer’s hard drive through your browser (if permitted) that enable website recognition and information retention.

We use cookies for various purposes, such as remembering cart items, understanding preferences, tracking advertisements, and compiling data for future website improvement. Third-party services may assist in analysing this data, under strict guidelines to use the information only for our business enhancement.

You can set your browser to alert you of cookie transmission or disable cookies entirely. Note that some services may not function optimally without cookies. Telephone orders are still available.

PURPOSE AND USE OF YOUR INFORMATION Your Information may be used for:

• Personalising Participant experiences
• Enhancing our website based on your feedback
• Improving customer service
• Processing transactions securely and privately, without unauthorized data sharing, except for service delivery or as outlined in this policy
• Organizing contests, promotions, surveys, and other features
• Sending periodic emails and information relevant to your interests and orders

You can unsubscribe from future emails using the instructions in each email.

DISCLOSURE OF INFORMATION

Your Information won’t be sold or transferred to external parties, except for third-party assistance in website operation, business conduction, or service provision. We may also disclose Your Information as required by law or to protect our or others’ rights and safety.

LINKS TO OTHER WEBSITES

We’re not responsible for the practices of websites linked from our site. Using such links subjects you to their policies and practices.

PRIVACY POLICY CHANGES

Any changes to our Privacy Policy will be posted on the website or notified via email. Regular review of our policy is advised.

INFORMATION RETENTION UK

tax law requires us to retain basic personal data (name, address, contact details) for a minimum of 6 years. Marketing data will be kept until you opt out.

Email newsletter subscribers can unsubscribe or correct data via provided links in emails or by contacting us directly.

For concerns about data handling, contact our Data Protection Officer. Complaints can also be directed to the Information Commissioner’s Office (ICO).

IMAGE PERMISSION

By participating in DL Fitness activities, you grant permission for photographing or filming you or your minor (if applicable) for promotional purposes, without compensation claims. You release DL Fitness from any damages arising from such use.

INTELLECTUAL PROPERTY

The unique appearance and branding of DL Fitness, including program names, plans, and slogans, are our intellectual property. Replicating or using DL Fitness branding requires our written consent.